Q. How long will the ice sculpture last before it melts?
A. Depending on the ambient temperature of the room, a good 5 to 7 hours.

Q. Do we need to store it before the event?
A. Not unless you have the facilities to store ice. We will deliver to your premises an hour before your guests arrive.

Q. Where does the melted ice go?
A. It is collected in the drip tray which we provide.

Q. Is it extra for the drip tray?
A. No, it is included in the cost but we do require a $70 deposit per tray which is fully refundable when returned within 7 days. We can also arrange for the trays to be collected for a small fee.

Q. If I change my mind, how much notice do you need to provide a different sculpture?
A. We need four weeks notice for all sculptures. If you change your mind before the four weeks, we will change the order - no problem. If you change your mind and wish to cancel completely, there is a 50% cancellation charge.

Q. How do I pay?
A. On acceptance of your order we require a 50% deposit which can be paid by cheque to Ice Creations. We do not, as yet, have credit card facilities.

Q. Can I pay on the internet?
A. Yes, we will provide you with banking details to enable an electronic transfer of funds.